For all our visitors, readers, users, admins/mods, friends -- we're SO SORRY! We were not reachable -- nonstop error 503!
We were even unable to reach our cPanel! And all because of our hosting provider!!!
The history of the problem:
1. After we saw that the error 503 is appearing more and more we sent a ticket to the hosting company:
24/06/2022 (08:36)
Good afternoon!
The error 503 started around 8 days ago. Even the cPanel shows busy resource messages.
The forum's url in question is: www.seo-forum-seo-luntan.com
No answer...
2. Then, after a day, we sent another one:
25/06/2022 (06:36)
Yan Liu
Client
Hello!
For many days there are two problems which make the services impossible to use: 1. the websites error is "503
Service Unavailable
The server is temporarily busy, try again later!"
2. the cPanel error is "508 Insufficient Resource
The website is temporarily unable to service your request as it exceeded resouce limit. Please try again later."
The url: http://www.seo-forum-seo-luntan.com
Again no answer.
3. We found some of their email, which we're not sure if they're reading/using or not and sent these 2 e-mails:
Hello! We're a team of European and Chinese who're your clients since 2011.
These days the website (http://www.seo-forum-seo-luntan.com) and its cPanel started to get errors 503 (
Service Unavailable
) and 508 ( Insufficient Resource ).
We sent 2 tickets because it's already more than a week but there is no single answer.
Please, help us!
Regards, Omnilogy forum.
We got an error answer:
Delivery has failed to these recipients or groups:
email@whoisprivacyprotect.com (email@whoisprivacyprotect.com)
Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.
Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected.
For more information, see Status code 5.7.1.
4. Then one of us decided to post in a forum related to webhostings --
https://www.webhostingtalk.com -- a review about it.
We're using 1dollar-webhosting.com for more than 11 years just because we're poor and can't afford something more expensive than 24 dollars per year (for hosting + domain) but this is really a choice that we feel so sorry about! For example, now, more than a week the website stopped working (website gives error 503 nonstop) and we even can't access our cPanel (non-stop error 508).
We sent them 2 tickets 3 days ago. We wrote them an e-mail too. NO RESPONSE! And the websites (which is a comparatively big and popular forum) is not working nearly 10 days already!
Years ago we had other problems like we're paying on time, but the domain expires and had to remind them to pay it!
Another time they moved the site to another server or something and they lost month of content because they used some old backup.
We know this complain can't help but at least to tell others to know what can expect.
P.S. These days we received a lot of "AutoSSL certificate installed!" in the related e-mail. I don't know is it the reason that 1dollar-webhosting.com ruined our forum recently.
Right now I found similar threads here: webhostingtalk.com/showthread.php?t=1123527 (" never Trust on 1dollar-webhosting.com")
webhostingtalk.com/showthread.php?t=663271 ("Never use 1dollar-webhosting.com and bashost.com")
We tried via WHOIS to find their another contact mail and send a msg but nothing:
"email@whoisprivacyprotect.com (email@whoisprivacyprotect.com)
Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.
Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected."
OK, sorry for bothering here. If someone know them and/or may help, please help. It's terrible to see how your website is not working so long and you even can't access your cPanel! What a shame!
We've got some answers there like these:
Mike - MDDHosting said that he's sorry to hear that we're experiencing this. He thinks that to be straightforward with domain registrations being $10+/year that leaves less than $1/month for them to actually provide us services and support. At this pricing he would personally be happy if he got a response in a week or two. High quality / competent / fast support isn't cheap.
net said jokingly that yeah, well, we ran out of 1 dollar support.
JohnCS said (asked) we have used it more than 11 years without a major issue and now we are suggesting to avoid their service just because of 3 days issue?
Then Mike - MDDHosting also added that this sort of thing is very common. They're not perfect and they've had their issues - namely a large outage in 2018 that took a few days (he believes 4 days for 100% service restoration). Those that paid them "reasonable amounts" ($10~25/mo) were very understanding overall. Those that paid them a few dollars per month [$2~5] were the "most unreasonable" by and large. There are obviously going to be exceptions - those that pay little and understand that sometimes bad things happen no matter how hard you try to prevent it and that you're doing your best to restore everything 100% and then there are those that pay a fair bit more that get extremely angry over even the slightest outage. From being in this industry nearly 2 decades he'd learned that the less someone pays the larger and generally more unrealistic their expectations of the service tend to be. This isn't a rule without exception but it is the majority.
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As he said above - for $1/mo he would be happy to see a support response in a week or two but that's certainly not the expectation that most paying $1/mo have. Worse yet - they'll have a terrible experience due to paying so little for their service and having high expectations but then they'll repeat the same scenario with the next cheap host they can find. It's really unfortunate but avoidable.
Mark Muyskens said that if you can splurge on another $1/mo you might have better luck...
to which Mike - MDDHosting answered him that even with $2/mo being 100% more spent - it's still scraping the bottom of the barrel. And we might have better luck, maybe.
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This is excluding the free domain they're getting presently - meaning likely somewhere around $3/mo with a 'free' domain. 'Free' being that the price of the domain is built into the cost of the service just as it is now with their current plan.
The answers:
Then why they promised that "We offer the Lowest Prices on the market with reliable hosting servers to ensure that you obtain a deal beyond compare." + "has a team of highly skilled technicians that maintain hundreds of Linux servers."?
You see, if I can provide something for 1 dollar I'll just not provide it or I will provide it for 111 dollars. Not going to promise and to make people believe and hope.
+
I said there were other issues. To repeat again?
1. Years ago we had other problems like we're paying on time, but the domain expires and had to remind them to pay it! Almost every year we're paying on time and then we see that domain is expired and we worry, sent tickets to remind them to pay it where they have to pay... it's just terrible.
2. Once they moved the site to another server or something and they lost month of content because they used some old backup and even didn't answer something about it.
You see, we're patient people but when there are so many problems, in one point the patience is over, right?
+
1. It's not unrealistic to expect that your forum will not go away for a week.
2. It's not unrealistic to expect at least an answer to your ticket after 1-2 days, at least. At least an answer.
3. If they can't do it, then why they say:
"99.9% Uptime Guaranteed."
"We offer the Lowest Prices on the market with reliable hosting servers to ensure that you obtain a deal beyond compare."
"has a team of highly skilled technicians that maintain hundreds of Linux servers."?
Is it unrealistic to believe what you read in the main page of a hosting company when you order their service?
Well, thank you for telling me not to trust any of this: "Why Us
Think about 99.9% up time guarantee , 24/7 access to your web site and email FTP,Online Control Panel, and Web Mail. Think about the affordable price $ 0.5 dollar month web hosting and $ 1 dollar web hosting for an unbelievable huge amount of facilities. We have beaten all other companies by the price and the facilities. Order Today and Get Listed Your site in google and our directory Freely just in 14 Days or less.
Web Hosting fee is Only $1 month . You will get quality 2 links if you buy our 1 dollar web hosting solutions. You can pay $1 web hosting fee using paypal or credit cards or moneybookers.
1Dollar-webhosting.com provides low cost & highly reliable web hosting services to over 90,000+ websites since 2005. We serve webmasters and small businesses in over 142 countries."
Then Mike - MDDHosting started a long discussion with us:
"Quote Originally Posted by MSLYJ View Post
1. It's not unrealistic to expect that your forum will not go away for a week.
I never said that it was.
Quote Originally Posted by MSLYJ View Post
2. It's not unrealistic to expect at least an answer to your ticket after 1-2 days, at least. At least an answer.
For $1/mo or around $0.03/day - I wouldn't expect a response in less than a week or two at best. You can expect more but that won't make it reality. Even expecting a week or two for a response - I still wouldn't expect a competent and helpful response.
Quote Originally Posted by MSLYJ View Post
3. If they can't do it, then why they say:
"99.9% Uptime Guaranteed."
That's a good question for them. Why they would promise something and then fail to provide it I cannot give you an exact answer for. I can speculate but that's all it would be - speculation.
Quote Originally Posted by MSLYJ View Post
"We offer the Lowest Prices on the market with reliable hosting servers to ensure that you obtain a deal beyond compare."
"has a team of highly skilled technicians that maintain hundreds of Linux servers."?
It could just be that they're dishonest. It could also be that it turns out being the cheapest possible service isn't as rewarding and profitable as they had hoped. Speculation on my part.
Quote Originally Posted by MSLYJ View Post
Is it unrealistic to believe what you read in the main page of a hosting company when you order their service?
That really depends. Personally from looking at their site and knowing what I know about this industry. How much work it is to actually provide quality services and support - I wouldn't trust a provider for anything important for $1~2/mo.
Quote Originally Posted by MSLYJ View Post
Well, thank you for telling me not to trust any of this: "Why Us
Think about 99.9% up time guarantee , 24/7 access to your web site and email FTP,Online Control Panel, and Web Mail. Think about the affordable price $ 0.5 dollar month web hosting and $ 1 dollar web hosting for an unbelievable huge amount of facilities. We have beaten all other companies by the price and the facilities. Order Today and Get Listed Your site in google and our directory Freely just in 14 Days or less.
Web Hosting fee is Only $1 month . You will get quality 2 links if you buy our 1 dollar web hosting solutions. You can pay $1 web hosting fee using paypal or credit cards or moneybookers.
1Dollar-webhosting.com provides low cost & highly reliable web hosting services to over 90,000+ websites since 2005. We serve webmasters and small businesses in over 142 countries."
I mean you don't have to believe me - it seems your experience speaks for itself. I'm not here to convince you of anything.
Just because a company puts marketing material on their site doesn't necessarily mean it's true. They could say they'll come to your house and serve you champagne and caviar as a part of your service and then fail to do that as well. Just because it's on their site doesn't mean they'll do it - this is where going with a reputable provider that's known for providing solid and reliable services and support comes into play."
Around that time we saw that our forum is okay already and added:
Wow! Seems still now. They "killed" something and now the forum (http://www.seo-forum-seo-luntan.com) is okay.
Dear customer,
Thank you for contacting 1Dollar-WebHosting.com. I apologize for any delay you experienced. I've killed all ongoing processors which belongs to your username. Please check now.
Best Regards!
Support team
1Dollar-WebHosting.com
Video Tutorials: http://1dollar-webhosting.com/tutorials
Help Desk: http://me.1dollar-webhosting.com/submitticket.php
1Dollar-WebHosting.com Now Offers
SSD Web Hosting | Dedicated Servers | VPS
AT LAST!
You see, we're honest. If the things are better we're not going to complain. We just hope everyone to keep their promises and if you can't do something just don't say you can do it and when you get the money to do not what you promised. Simple and universal ethics, right?
+
"Well, in a word, we can't trust anything and everyone can state anything about their services and then to not provide them. Clown world, I see."
+
"By the way, check this out -- even the providers who charge much more money still can be not good. This means that it's not about "You paid only 1 dollar per month, so you have no good service":
https://www.webhostingtalk.com/showthread.php?t=1876077Cheap not good service > expensive not good service (i.e. better to spend less money and to suffer than to spend more money and to suffer the same)."
Mike - MDDHosting, again, added that there are a lot of terrible companies that don't do what they say they'll do but this isn't limited to web hosting. Sometimes it's negligence, sometimes it is incompetence, sometimes it is intentional. Regardless - keep your own off-provider backups no matter who they are or what they promise and if you have a terrible experience you can migrate to another provider if needed.
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Quote Originally Posted by MSLYJ View Post
By the way, check this out -- even the providers who charge much more money still can be not good.
Nobody said that paying more was a guarantee of good service. There are terrible providers at all price points.
That said what you pay should have an impact on your expectations. I would expect more from a provider charging $15/mo than I would $1/mo.
Quote Originally Posted by MSLYJ View Post
This means that it's not about "You paid only 1 dollar per month, so you have no good service": https://www.webhostingtalk.com/showthread.php?t=1876077
Maybe you'll get exceptional service, maybe you won't - I'd lean towards not at $1/mo.
Quote Originally Posted by MSLYJ View Post
Cheap not good service > expensive not good service (i.e. better to spend less money and to suffer than to spend more money and to suffer the same).
Or just go with a quality provider that has a reputation of providing quality services and support for a reasonable price.
I mean you're the one that came here and spent your time and energy to write a negative post/review.
Our last answer so far was:
I spent my time and energy to write an objective review. You saw that after they answered and took measures I share it too. Maybe they answered because someone told them about the review? Long time ago something like this happened too. The reviews are useful. Sort of feedback.
The conclusions: no matter how much you spend, there is every time a chance not to find the good service. So, if you're poor, don't pay more. You can't trust anybody.
Reputation? Like "I paid $0.10 to 500 guys to post good words for our service. Now we can charge the poor souls $95.99 per month and give them the same bad service." This is the reputation nowadays. Lies, scams, false ads and so on.
We already learned our lesson here -- don't trust if it's 1 dollar, nor if it's more dollars.
I'll never forget these points:
High quality / competent / fast support isn't cheap.
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Nobody said that paying more was a guarantee of good service. There are terrible providers at all price points.
= at least save your money.
Topic: Forum (Luntan) problems (Read 612015 times)